Track Order

Every parcel gets a tracking number by email as soon as it is scanned by the carrier.

1. 1

   Find your number

   It is in the despatch email, not the order confirmation. The two are sent separately — the despatch email arrives when the parcel actually leaves.

2. 2

   Track it

   Enter the number on the carrier’s own site. USPS and UPS both update within a few hours of collection.

3. 3

   If it has not moved

   Carrier scans sometimes lag by a day. If there is no movement for several business days, contact us on +1 619-746-2662 or sales@eventcraft.shop and we will open a trace.

4. 4

   No despatch email?

   Check spam first, then contact us with your order number and we will resend it.